Returns Policy

At PawsnPetsBoutique LLC, operating under MyNeedyPets.com, we prioritize your satisfaction and strive to ensure that every product you purchase meets your expectations. We understand that sometimes, items may not be what you anticipated, and that's why we have established a comprehensive 30-day return policy.

From the moment you receive your product, you have 30 days to decide if it's perfect for you and your pet. If for any reason you are not completely satisfied, we are here to facilitate a smooth and hassle-free return process. Here’s what you need to know about our return policy:

Time Frame: Returns must be initiated within 30 days of the date you received the item.

Condition of Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We require this to ensure that the item can be restocked and made available for other pet owners.

Initiating a Return: To initiate a return, simply contact our customer service team. They will guide you through the process, providing you with all the necessary details and instructions. Our team is dedicated to making this process as seamless as possible for you.

Refund Process: Once your return is received and inspected, we will send you a notification. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchange Option: If you prefer, you can opt for an exchange instead of a refund. Whether it's a size issue or just a change of preference, we are here to ensure you get the item that best suits your needs.

Shipping Costs for Returns: While we cover the shipping for sending the items to you, the shipping costs for returning items are typically the responsibility of the customer. However, if the return is due to an error on our part, such as a defective or incorrect item, we will cover the return shipping costs.

Customer Service Support: Our customer service team is the heart of our operation. They are always ready to assist you with any questions or concerns you may have about our return policy or the return process. Do not hesitate to reach out to them.

We believe that shopping for your pet should be a delightful and worry-free experience. Our 30-day return policy is designed to give you peace of mind and confidence in your purchases with us. Thank you for choosing MyNeedyPets.com for your pet needs.